FAQs

When will my order arrive?

The delivery time depends on the shipping company chosen and the responsible delivery personnel. We provide a range of shippers in major cities, and it usually takes from 1 to 3 days from the order and confirmation.

Is there delivery outside the country?

Currently, the contracted shipping companies deliver within the country and a selection of cities listed on the delivery page where all the cities covered by the shipping company's representatives are displayed.

You can request international delivery from the store team via WhatsApp to provide information on the product's weight and pricing for international shipping agents not currently registered in the store.

What if there is a manufacturing defect in the product?

You should refer to and read the return policy to understand the terms of return and exchange. If there is an agreed-upon manufacturing defect, the shipping cost to the company and the return shipping cost will be charged to the customer, but the product value will not be charged to the customer according to the return policy.

I want to order large quantities, is there a discount?

The store provides delivery services for large quantities upon request, and there is a discount ranging from 10-20% on some products. You can contact us directly through the "Contact Us" page to inquire about quantities and discounts.